> For the complete documentation index, see [llms.txt](https://blog.mantago.cc/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://blog.mantago.cc/en/basic-settings/greeting-message.md).

# Greeting message

### Step 1: Click on the Greeting Message menu to begin.

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FpFxapVXQG0hPYwW6SQ0e%2Fgreet.png?alt=media&amp;token=3f611ce0-fd8f-4e74-8915-1a4f2ce8893e" alt=""><figcaption></figcaption></figure>

### Step 2: Click Create New. (use message pack has to be included in this tutorial as well)

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FhLGHi0sa7cA7pqxrBHGI%2FGreeting%201.png?alt=media&amp;token=32fa2d92-dcb6-4a73-ad1b-ed332b1bbdc2" alt=""><figcaption></figcaption></figure>

### Step 3: Assign a name to your Message Pack, then click Confirm.

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FsJPVNcjeQ1nW5FWhDdSS%2FGreeting%202.png?alt=media&amp;token=5f98aa80-a327-4136-b090-0f57e37b88e0" alt=""><figcaption></figcaption></figure>

### Step 4: Select the options you wish to use as the initial greeting for your customers.

<div><figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FdbIMvXIlvSWxjytiNogx%2Fgreeting%203.png?alt=media&amp;token=1521ea1c-767b-48c5-a3e8-aba96ac6fc21" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FxXeuOlO94JgWt3R4ftQq%2Fgreeting%204.png?alt=media&amp;token=9390c0e9-1835-4d90-9e27-e4383515a190" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FKZTTNFpeQngTEF5VkTQ1%2Fgreeting%205.png?alt=media&amp;token=42ac24ad-e9ae-4e00-8305-e2edda45edb2" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2Fwk1M2BMkCydMxXxOvtSq%2FGreeting%206.png?alt=media&amp;token=279c6b72-37cd-4416-81eb-5546dcac7c46" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FhvKEvULs4PSlIJSzJ8KZ%2FGreeting%207.png?alt=media&amp;token=65ef1a3d-4856-4539-aff4-81beeada4551" alt=""><figcaption></figcaption></figure></div>

Example: Utilise the Text function to craft a welcome message, then click Save.

You may add a Quick Reply feature for customers to choose from, such as FAQ or Live Chat. This feature provides an immediate response when selected by the customer.