> For the complete documentation index, see [llms.txt](https://blog.mantago.cc/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://blog.mantago.cc/en/basic-settings/unknown-message.md).

# Unknown message

What are Unknown Messages? Encountered a new problem? When users type a conversation that is not set, MantaGo can help you send a message to your customers. Our customer service team will help your customers as soon as possible. 

This feature is available on both LINE and Messenger. 

1. Add new reply:

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FOVxnqDU123rXJWzmgJ7s%2FScreenshot%202024-09-12%20at%209.13.04%E2%80%AFAM.png?alt=media&amp;token=cb8f0a06-a998-4972-8e77-80c50707bf74" alt=""><figcaption></figcaption></figure>

Click the "create new" button.

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FElIZBEpuZb4nZ7HQ3GLs%2FUnknown%201.png?alt=media&amp;token=4db0e903-93c9-4a8d-a341-9ab8a4682335" alt=""><figcaption></figcaption></figure>

2. Add a name.&#x20;

In MantaGo, each reply has its own name. Here you can name the unknown message!&#x20;

Add a name.

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2F4Nbt43VIcDJReOVYdrjp%2FUnknown%202.png?alt=media&amp;token=989e3391-c807-4f7d-af2d-a341411a1105" alt=""><figcaption></figcaption></figure>

Edit the reply content of an unknown message. Now you can edit the content of an unknown message!

<div><figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FARVNZSbDdPCdqOiyjEHv%2FUnknown%203.png?alt=media&amp;token=63abbd89-c307-4e08-bee5-99cdfb641f6d" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FJk4eBKb8NNaGvBHNocq6%2FUnknown%204.png?alt=media&amp;token=dc949748-8828-44a2-9b4e-c34061a0f2b0" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FztjUJjGJEEDS2WyojiGH%2FUnknown%205.png?alt=media&amp;token=1fabf138-5c41-4831-9348-38c09f5dbb5a" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2F4FE57a42856a9SQE9k5y%2FUnknown%206.png?alt=media&amp;token=64108f9a-c467-489d-ab1a-0c9e831cb9b2" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2F9K35VLpauHYp4dEOALe8%2FUnknown%207.png?alt=media&amp;token=27d6754c-97d4-419b-9f3b-8878bf230308" alt=""><figcaption></figcaption></figure></div>

Finally, don't forget to save it\~Congratulations! You've finished the unknown message!&#x20;

sign up for MantaGO!