WhatsApp Integration

Linking WhatsApp to MantaGO

1. To link your chatbot to your WhatsApp account, you need to go to the chatbot’s “Setting”

1. Scroll down to WhatsApp and click “Connect”

1. Select “Embedded Signup” — the officially recommended setup method.

Both methods work, and they take about the same amount of time to connect

1. Log in to your Facebook account

1. Click "Get Started"

1. Choose or Create a Business Profile

• If you already created, choose an existed Business Profile

• If you are new, create a Business Profile

1. Create or Select a WhatsApp Business Profile

   • If you already have a WhatsApp Business profile, select it and go to next step. If not, you’ll need to create one.

   • Fill in the necessary information for the business profile, including your business name, category, and description

1. Add and Verify Your Phone Number

   • If you've added number to WhatsApp account, choose the registered WhatsApp number

   

   • If you just created WhatsApp account, add a new number to it

     • Add a phone number to your WhatsApp Business profile.

     • It is recommended to associate only one phone number with this profile to ensure seamless communication.

     • Once you've entered your number, enter the verification code on the next page and click Next.

If you haven't register a number, you can use the official testing number instead "[phone]". It can only be used once in each Business portfolio.

• Common Error : If you encountered this issue, it means that someone has already used this number to register a WhatsApp personal or business account. Please delete the account first in your main device.

Note : Deleting your account will

• Delete your account from WhatsApp and all your devices.

• Erase your message history.

• Delete you from all of your WhatsApp groups.

• Delete your Google Account backup.

• Remove you as a channel admin or follower, but not delete any updates you made or channel interactions like reactions or poll votes.

• Delete any channels you created if there aren’t additional channel admins.

1. Click "Confirm"

1. Complete the Integration

   • Once the verification is complete, click on "Finish".

Note : Remember to add a WhatsApp payment method to your Business Portfolio via business.facebook.com/latest/billing_hub/payment_methods/?. To enable the chatbot to reply messages.

• Common Error : Operation Failed

  If you see "The operation was unsuccessful. Please verify the data or get in touch with our support team for assistance." after clicking Finish, it usually means your WhatsApp phone number status has not been approved yet.

  You can check the status here: business.facebook.com/latest/whatsapp_manager/phone_numbers/?

  • If the status is "Pending" — review is usually completed within 2 days. If it stays pending, we recommend deleting the number and binding it again, or binding a different phone number instead.

  • If the status is "Offline" — the number currently cannot connect to Meta's servers via the API. The most common cause is that the number is already in use on WhatsApp Business; you'll need to remove it there first before binding.

Congratulations! You have successfully connected WhatsApp to MantaGO

Scan the QR Code below to access your WhatsApp chatbot

This is what the WhatsApp chatbot will look like: