# 未知訊息

#### 什麼是未知訊息？ <a href="#b710" id="b710"></a>

> *遇到新的問題嗎？當使用者輸入未設定的對話流程，可以讓MantaGo幫您轉達客戶，客服會盡快協助您的顧客。*

> 💡 此功能可同時適用於 LINE 及 Messenger兩平台。

<figure><img src="/files/Le8sCgQKBZYFKqJhPBLz" alt=""><figcaption></figcaption></figure>

#### 1. 新增回覆 <a href="#id-7342" id="id-7342"></a>

<figure><img src="/files/xTOPxXvLNdqATA48KhjH" alt=""><figcaption></figcaption></figure>

#### 2. 新增回覆名稱 <a href="#fdf9" id="fdf9"></a>

<figure><img src="/files/EcZH4WCAHbNMnFCUq3mD" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
在MantaGo裡，每個回覆都會有屬於自己的名字，這邊就替未知訊息取個名字吧！
{% endhint %}

#### 3. 編輯未知訊息回覆內容

接下來就可以編輯未知訊息的內容囉！<br>

<figure><img src="/files/PmKkYCXLzPd8Is5U5Xb9" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
未知訊息內容小撇步 \
1.透過按鈕將客戶的問題分類 \
2.將問題分為兩類，未知問題及常見問題，讓迷路的客戶可以先從常見問題了解
{% endhint %}

最後別忘了按下儲存唷～

再回到未知訊息的畫面，我們現在要啟動對話模組

按「使用回覆」

<figure><img src="/files/EnsReTD786zcsSle19Dm" alt=""><figcaption></figcaption></figure>

選擇剛建立的對話模組

<figure><img src="/files/nFxtEbDv18ZsmvlPdMnj" alt=""><figcaption></figcaption></figure>

恭喜你完成設定未知訊息！

### 馬上註冊MantaGO吧！ <a href="#d9ad" id="d9ad"></a>

<br>

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://blog.mantago.cc/zh/gong-neng-xuan-dan/wei-zhi-xun-xi.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.