> For the complete documentation index, see [llms.txt](https://blog.mantago.cc/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://blog.mantago.cc/en/faq/line-faq.md).

# LINE (FAQ)

1. **I just made changes, but why is it still the same on LINE?**\
   Please go to the MantaGO backend at [**mantago.cc** ](https://mantago.cc/)and check if the changes have been published

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FokIqoloMgLvsBN2ASQ0e%2FScreenshot%202568-03-02%20at%2019.11.09.png?alt=media&amp;token=bc6deb64-fdd9-4bf8-bb2e-11d250da4189" alt=""><figcaption></figcaption></figure>

2. **How can I share the official account with customers?**\
   Method 1: Send the friend invite link (Go to the official LINE backend <https://manager.line.biz> → "Increase Friends" section, or go to the MantaGO backend at [mantago.cc ](https://mantago.cc/)→ "Settings". Right-click on the ID to copy the link.)\
   Method 2: Show a QR code for customers to scan (Go to the official LINE backend <https://manager.line.biz> → "Increase Friends" section, or go to the MantaGO backend at [mantago.cc ](https://mantago.cc/)→ "Settings". Right-click on the QR code to copy the image.)

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FcpM3iD7F1rWmhwzhK17v%2FScreenshot%202568-03-02%20at%2019.19.30.png?alt=media&amp;token=50f316de-6cdb-4d06-ac18-96d549ab6f39" alt=""><figcaption></figcaption></figure>

3. **How do I change the profile picture and account name?** \
   Please go to the [LINE Official Account Manager](https://manager.line.biz/)  backend and navigate to Settings > Account Settings.\ <br>

   <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FTfY4aCAmSrNeh0T5VvgZ%2FMAntaGO.png?alt=media&amp;token=ba38e664-87e4-4db7-9fd2-2b0c100eedaf" alt=""><figcaption></figcaption></figure>

4. **Why can't I find my chatbot after logging into the backend?** \
   Please check if you are logged into the correct account. This platform allows login via Google, Facebook, and Apple accounts. Try logging in with a different account to see if your chatbot appears.

<figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FOGopXMsG3mRqoouluXCW%2FScreenshot%202568-03-02%20at%2019.27.24.png?alt=media&amp;token=e516fea4-ef9b-4743-b2b2-5fe3842b6d54" alt=""><figcaption></figcaption></figure>

5. **Can the chatbot be linked to an existing official account?** \
   Yes! As long as the account used previously is an official account (indicated by a shield icon before the account name), it can be integrated with the chatbot service.

6. **How can I stop the chatbot from repeatedly sending canned messages?** \
   Please go to the MantaGO backend and remove the auto-replies for unknown messages.

<div><figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FlzECaghU7SwvwTIeV0x2%2FScreenshot%202568-03-02%20at%2019.38.01.png?alt=media&amp;token=a1a5edce-0e10-40a5-96fb-f00678cf4954" alt=""><figcaption></figcaption></figure> <figure><img src="https://971361156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjEgYnj4JfzImd872neOw%2Fuploads%2FBTfTH6j1lm1iHSrBrMkw%2FScreenshot%202568-03-02%20at%2019.35.26.png?alt=media&amp;token=fb1225df-5224-422f-8d73-1ca2355c8e94" alt=""><figcaption></figcaption></figure></div>

7. **Why is there no update in the message center?** \
   Scenario 1: \
   \- Incorrect settings in the LINE backend #Web: Please go to the [LINE Official Account Manager](https://manager.line.biz/) → Settings > Response Settings, and check if it is set to Chatbot Mode and if Webhook is enabled. \
   \- #App (LINE Official Account app): Go to Home > Settings > Auto Response, and check if it is set to Chatbot Mode and if Webhook is enabled. \
   Scenario 2: \
   \- The response is set as a sub-message Since sub-messages cannot re-enter the flow once exited, we recommend changing the response type to dialogue module instead.\ <br>
8. **Why are there two welcome messages?** \
   \#Two Welcome Messages The LINE backend also allows chatbot responses. The first message is LINE's default welcome message, and the second is MantaGO's first-time message. You can choose to remove messages from either platform based on your needs:

   Scenario 1: \
   \- Remove LINE's welcome message. Go to Settings > Response Settings > Welcome Message for New Friends, and select Disable.

   Scenario 2: \
   \- Remove MantaGO's greeting message. Go to Greeting Message, then click Remove and Publish.