MantaGO
English
  • Create your chatbot
  • Social Integrations
    • LINE official account integration
    • Instagram integration
    • Facebook integration
    • Integrate an existing LINE official account
  • Share chatbot with others
  • Message Pack
    • Multi-layer message pack
    • Message pack: card
    • Message pack: carousel
    • Message pack: image map
    • Message pack: text and images
  • Basic settings
    • Main menu
    • Greeting message
    • Offline message
    • Unknown message
    • Keywords
    • Welcome page
    • Icebreaker
  • Applications
    • AI FAQ
    • GAI
    • Interactive quiz
    • Manual tag
    • Personalized tag
    • Product management
    • Form
    • ChatGPT
    • Booking
    • Growth tool
    • Shortlink tracking
    • FB/ IG reply
    • Open conversation with QR code
    • Gift/ coupon management
    • Reward card
    • Roulette
  • Other
    • Member center
    • Conversation
    • Broadcast
    • User List
    • Share Message
  • FAQ
    • LINE (FAQ)
    • MantaGO (FAQ)
    • Facebook (FAQ)
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Conversation

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Last updated 8 months ago

What is a conversation?

Conversation collects messages from multiple platforms (such as LINE, Facebook, and Instagram) and allows users to filter, manage, and interact with all messages in one place. It also provides tools for tagging and tracking customer data to provide more efficient and personalised customer service.

  1. Click on the icon on the left-hand side of the MantaGO page and click on “conversation”

  1. What are the functions:

  • Choose to chat as an individual or a group chat

  • You can specify what status each customer is in

  • You can set your own tags

  1. You can choose to view chats from each platform

  1. In 『All Messages』, you can filter the messages you want to see.

  1. Enabling "assign" means that you assign Customer A to Manager A. Customer A can interact with Manager A. Manager B cannot see the messages between Customer A and Manager A.

  1. Enabling "live chat mode" allows you to interact with customers one-to-one.

Congratulations, you have learned how to use the message center!!

Welcome to MantaGO!!