Campaign Prize
MantaGO provides a duplicate-prevention mechanism designed for interactive marketing, allowing you to limit each user to redeeming a reward only once. Even if a user blocks and rejoins your official account, the system can still identify them and prevent duplicate claims.
With automated control, brands no longer need to worry about abuse or repeated redemptions. Every interaction becomes more valuable. Whether it’s lucky draws, coupon redemptions, or member exclusive rewards, you can strike the right balance between engagement and fairness.
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From the homepage application menu, select Campaign Rewards
Before setting up “Campaign Rewards,” please make sure your rewards are created first. All rewards used in campaigns must be set up in “Gift / Coupon Management” in advance, so the system can correctly apply and distribute them during the campaign flow.
Start by defining the rewards for this campaign, such as the reward type, redemption method, and usage conditions. Once set up, you can select the corresponding rewards in the “Campaign Rewards” feature and proceed to configure campaign rules and redemption settings.
After entering “Campaign Rewards,” click “Add”
Campaign Basic Information Setup
When creating a new campaign in “Campaign Rewards,” please complete the highlighted fields in order. These settings will directly affect the messages users see during and after the campaign, so it’s recommended to plan the campaign name and related descriptions in advance.
Next, we’ll start adding rewards.
1. Select Reward Type After clicking “Add Reward,” you can choose the type of reward for this campaign, including:
Points Reward: Suitable for membership points or reward points (virtual incentives)
General Reward: Suitable for physical items or virtual redeemables (e.g., coupons, redemption codes)
Select the reward you want to distribute, and the system will automatically populate the corresponding reward details.
Next, continue configuring the highlighted fields
Set Reward Quantity In the “Quantity” field, set the total number of rewards available for this campaign. Once all rewards have been distributed, the system will automatically stop redemptions and display a “All rewards claimed” message.
Set Winning Probability In the “Probability” field, set the chance of users winning when they participate in the campaign. This value affects the overall winning rate, so it’s recommended to set it based on the campaign scale and reward quantity.
Add Auto Tag (Optional) You can assign an Auto Tag to this campaign. Users who participate will automatically receive this tag, making it easier for future segmentation and remarketing. For example, after the campaign ends, you can quickly filter users who participated in a “Christmas Sign-up Reward” campaign and send them targeted offers or follow-up messages.
Tips:
Balance reward quantity and winning probability to avoid rewards running out too quickly
Auto tags are useful for precise marketing later, so it’s recommended to set them up in advance
After completing all settings, remember to click “Confirm” to save
Once the reward is added and confirmed, you’ll see it appear in the list below. Next, proceed to configure the following reward rules to ensure the campaign runs as expected.
Reward Distribution Probability This setting determines the winning probability of each reward in the campaign. Two methods are available:
Individual Setting Set a specific winning probability for each reward separately. (Suitable for campaigns with rewards of different values that require precise control.)
Equal Distribution When multiple rewards are added, the system will automatically distribute the winning probability evenly across all rewards, ignoring any previously set individual probabilities. (Suitable for campaigns with similar reward values or when you want to set things up quickly.)
One Reward per User When enabled, each user can only successfully redeem one reward in this campaign. Even if a user blocks the official account and rejoins, the system will still identify them and prevent duplicate redemptions, ensuring fairness. If the user tries to participate again, the system will display the custom message you set for users who have already claimed a reward, and no additional rewards will be issued.
Message for Already Claimed Users This field allows you to set the message shown when a user who has already received a reward tries to participate again. It’s recommended to clearly explain the status while keeping a friendly tone to enhance user experience.
Tips
“One reward per user” is an important mechanism to prevent duplicate claims—recommended for most campaigns
If multiple rewards are set, make sure the distribution method aligns with your campaign design
After completing all settings, double-check that the reward list and probability values are correct
Add Campaign Rewards to the Message Pack
After completing the “Campaign Rewards” setup, the next step is to add it into your conversation flow so users can actually trigger and participate in the campaign.
You can choose one of the following methods based on your campaign format:
Create a new conversation module and add “Campaign Rewards” Suitable for standalone campaigns, limited-time events, or when you need a clear entry point.
Add it to an existing conversation module Suitable for integrating with existing flows (e.g., membership onboarding, task flows, or customer support), allowing the campaign to blend naturally into the user experience.
Choose the method that best fits your campaign design to ensure users can participate and redeem rewards at the right point in the conversation.
Select Campaign Rewards
Enter the message to display after the user receives the reward
Campaign Trigger Method (Demo)
For demonstration purposes, this example applies the “Campaign Rewards” module using a keyword trigger, with the keyword set as “Xmas” When users enter the keyword, the campaign flow will be triggered and they can participate in the reward redemption.
In actual use, you can adjust the trigger method based on your campaign design, for example:
Add it to the welcome message when users first join your official account
Insert it into an existing conversation module as a campaign step
Combine it with task flows, membership flows, or customer support flows
Choose the most suitable placement to ensure the campaign integrates smoothly into the overall conversation experience.
🎊 Setup complete! Let’s see how it looks on the user side. When a user enters the keyword “Xmas” the “Campaign Rewards” module will be triggered. After clicking the campaign button, the system will guide the user to the MantaGO Member Center, where the reward details will be displayed for viewing and redemption.
Next, let’s demonstrate the duplicate redemption scenario.
Once a user has successfully claimed a reward, even if they block and unblock the official account and re-enter the same keyword “Xmas” the system will still recognize that the user has already claimed the reward.
Instead of issuing the prize again, the system will display the pre-set message for users who have already redeemed and no additional reward will be given.
Tutorial Summary｜Activity Rewards Recap
That’s the full setup process for the “Activity Rewards” feature. Once you’ve defined the reward content and redemption rules, the system can automatically manage prize distribution during the activity, prevent duplicate redemptions, and save you from manual checks.
By combining dialogue modules and auto tags, the activity runs smoothly, and after it ends, you can quickly identify users who participated, making follow-ups and notifications easier. Once setup is complete, it’s recommended to test the flow to ensure all messages and reward statuses display correctly, then your activity is ready to go live.
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